Do the work that matters source the rest — We are Dolfins
BPO & KPO in one pod — FP&A, accounting, logistics, sales support and AI agency — so a one-person business runs like a full team
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What we do
Finance Planning & Modeling
Budgeting, forecasting and reporting — and what makes them useful is the update. We track weekly or monthly, at the cadence you choose, so the numbers always reflect reality
Accounting
Bookkeeping, month-end close, reconciliations and reporting packs, kept clean and audit-ready. We work in your system, follow your chart of accounts, and hand over a close you don’t have to re-check. Clean books, on time, every month
SCM Operation
Demand planning, purchase orders, inventory and supplier follow-up. We keep stock where it should be and suppliers on schedule, so the plan on paper is the stock on the floor. Fewer stock-outs, fewer rush orders
Sales Operation
Quotes, order entry, dealer and customer follow-up, CRM hygiene and pipeline reporting. Your sales team sells; we keep everything behind the sale moving. From quote to invoice without the gaps
Forwarder Operation
Bookings, shipping documents, customs paperwork and shipment tracking across sea, air and road. We talk to forwarders, carriers and brokers so you don’t have to, and chase every container until it lands. Shipments moved, documents right, no surprises at the border
Back-Office
Routine HR admin and everyday payments quietly eat the time you need for what matters. You focus on the work that moves revenue; we’ll process the €1 toilet receipt from your last business trip
Your Call Center
From finding new customers to keeping the ones you have, answering questions, setting appointments — everything a call can do. Whatever your industry, the job is the same: deliver accurate information, and make sure people know you’re there. We call in your name, in your voice
AI Agency
We design and run AI agents on top of the work above — reconciliation, document handling, order processing, reporting — so the same small team does more every month. Automation where it pays, people where it matters
Our team
Work with our experts
Jay Lee
FP&A and SCM
Jay has predicted revenues on three continents — and learned that forecasts age fast, but a good team doesn’t. So he built one in Prishtina.
Flakrina Maloku
CFO, Co-Founder
Donat Bllaca
CTO, Co-Founder
Ready to move with the pod?
Let's design a support flow as fluid as your customers expect.
Get in touch